Senior Events Manager – Spectra

Company Name: Spectra
Location:
Dallas, TX
Type:
Full Time


Job Description:

Spectra, an industry leader in sports, entertainment and venue management, is dedicated to recruiting and developing individuals with the skills, experience, desire, and values to contribute to the continued growth and success of our organization. Together, with our 250+ sports & entertainment venue partners, we transform events into experiences! These experiences create excitement, turn heads, and make memories.

Responsibilities

  • Oversee event management activities for all facility events
  • Oversee all facility safety and security operations for all events
  • Coordinate and oversee the activities of employees engaged in providing event coordination, telecommunications, technical support, audio-visual services, food & beverage, event security, fire regulation compliance, exhibitor services, box office, parking and overall client satisfaction during events
  • Recruit, interview, select, train, motivate and evaluate Event Managers; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures
  • Exercise direct supervision over Event Managers and Event Staff
  • Collaborate with Director of Operations on departmental annual budget; recommend capital improvements; control and monitor departmental expenditures; assist in preparation of estimated revenues for facility budget
  • Consult with exhibit managers, promoters, convention representatives, and others concerning physical set-up needs and requirements for licensed areas; prepare work orders and cost-estimates accordingly
  • Inspect facilities to ensure they are being maintained properly for events
  • Develop crowd management and event staffing plans and supervise event staff during events
  • Ensure accuracy in computing of costs for post-event billing of services and equipment rental charges
  • Review and approve final billing to facility users prior to settlement or release of invoice
  • Work closely with the general public by monitoring services provided and addressing complaints in a timely manner
  • Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service
  • Conduct planning and operational meetings as required to ensure smooth coordination of event activities
  • Track, record and report labor allocations in all areas of functional responsibility for purposes of forecasting, benchmarking and budgeting
  • Manage and participate in the development and implementation of goals, objectives, policies, and priorities of all event related programs and activities
  • Prepare and present regular staff reports and other related correspondence
  • Work with other department directors in a variety of tasks
  • Recommend modifications to service delivery methods and operational policies and procedures as appropriate
  • Interpret and apply all relevant federal, state and local regulations
  • Oversee, coordinate and administer large-scale and campus-wide events
  • Routinely serve as Manager on Duty and coordinate/assign Manager on Duty schedules for all facility events
  • Ensure all personnel are performing required duties through the Lead
  • Work in conjunction with Event Managers to ensure building is ready for opening of doors.
  • Ensure that building is cleared of all customers before releasing staff.
  • Liaison for Police, Fire and Event Medical Personnel and Security Office

Qualifications

  • Minimum of four (4) to five (5) years of increasingly responsible experience in event management in an arena, stadium, convention center or other multi-purpose public assembly facility
  • Supervisory experience required
  • Bachelor’s degree or better from an accredited college or university
  • Possession of, or ability to obtain a valid state driver’s license
  • Knowledge of customer service practices
  • Knowledge of crowd control
  • Ability to prepare, track, control and analyze budgets