Senior Event Coordinator – Deloitte

Company Name: Deloitte
Location:
New York, NY
Type:
Full Time

Job Description:

The Event Enablement team is responsible for virtual/hybrid event consultation, scheduling, production, including post event metrics and analytics, along with in-office scheduling support for various groups. This position provides a unique opportunity to support events on a national level, while providing a specialized focus on office best practices to US and USI. While this role is aligned to a national event specialty team, it’s expected that this role work collaboratively with the respective co-located office, to understand office protocols, culture, and best practices. An Event Coordinator provides client services by assisting users with their video-enabled events; and ensures that the events experience are smooth right from scheduling to the completion of events.

Responsibilities

  • Fosters relationships with customers to ensure effective collaboration, communication and delivery of event requirements.
  • Scheduling, managing, and approving hybrid/video-enabled event requests on a timely basis
  • Scheduling, managing, and hosting large-scale Zoom events
  • Act as an advisor to customers by taking a holistic approach to the overall event scheduling and coordination process
  • Providing consultative support and subject matter expertise to event requestors throughout the request and scheduling process
  • Communicating over email and verbal means with all levels of Deloitte professionals, external vendors, and clients
  • Working closely with offices to ensure the best possible outcome for all stakeholders
  • Gathering feedback and provide innovative insights
  • Escalating urgent situations appropriately to team leadership
  • Performing other tasks and special projects as required/assigned by team leads

Qualification

  • High school diploma, bachelor’s or associate degree preferred
  • Minimum 3 – 5 years of relevant work experience, ideally in a hospitality or event services environment
  • Experience with event management and/or scheduling software preferred
  • Advanced proficiency in Microsoft Office applications
  • Excellent written and verbal communication and interpersonal skills
  • Excellent critical thinking and ability to anticipate needs
  • Effective problem-solving and negotiation skills

Competencies

  • Ability to work independently, in a virtual environment and report to the local office- when needed- for assistance with a broad range of on-site needs and initiatives related to Hybrid meetings
  • Handle sensitive/confidential information requiring a high level of discretion.
  • Hospitality-minded with excellent customer service skills. Consults and drives the event process on behalf of the customer, providing expertise and guidance to meet event objectives
  • Demonstrate strong written and verbal communication skills
  • A passion for building and growing relationships
  • Ability to effectively multitask
  • Knowledge of Microsoft Outlook and calendar management
  • Quick at learning and using business applications
  • Manage high volume of work at fast pace
  • Handle confrontation and challenge with ease
  • Take initiative and demonstrate follow through
  • Demonstrated ability to exercise good judgment and logical thinking
  • Take initiative and demonstrate follow-through
  • Solutions-oriented and extremely organized
  • Flexibility, adaptability and able to juggle multiple projects simultaneously and under tight time constraints