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Meeting & Events Manager – CBRE

Company Name: CBRE
Location: Los Angeles, CA
Type: Full Time

Job Description:

In the role you would lead a team of Hosts who serve as meeting and event specialists ensuring planning, space preparation, service delivery and post-event wrap-up activities are delivered with quality. In addition to making recommendations on budgets and cost management, this individual also coordinates with clients to resolve sophisticated issues and provide a consistently positive experience through regular engagement and improvement of event processes.

What You’ll Do

  • Provides direction on employee management (e.g. recruitment of talent, performance management, employee engagement, employee development, etc.). Establishes work schedules, assigns tasks, cross-trains staff, evaluates performance, and develops team’s skills.
  • Troubleshoots and resolves sophisticated client inquires and complaints that are intensified.
  • Follows up with clients timely to ensure satisfaction.
  • Ensures consistency in support provided by the team through continuous review and improvement of existing processes. Interprets and communicates goals and direction with management. Sets achievable goals that are linked to the objectives of the organization.
  • Accountable for SLA’s, KPIs, and benchmarks; reports out on a recurring basis.
  • Supports Experience Services team to ensure event operations are aligned with safety and facility/property requirements. Ensures smooth event operations; troubleshoot as needed.
  • Serves as primary contact with client for meeting & events forecasts and strategies.
  • Motivates and coaches staff towards attaining performance goals, maintaining high productivity, and improving customer satisfaction. Reviews staff workload and makes proactive decisions to meet the department business demands.


In order to thrive in this role you will need:

  • Bachelor’s degree (BA/BS) in a related field with 4+ years working in the meetings industry in areas such as a planner, travel manager, hotel sales or similar preferred. Equivalent combination of education and experience will be considered. Certified Meeting Professional (CMP) preferred. Has at least 4+ years of formal supervisory experience.
  • Experience working in or with a multi unit environment e.g. hotel, retail, food, etc. across multi-stakeholder, matrixed environments on a global scale to achieve objectives preferred.
  • Understands the sales process, meeting dynamics, support services, vendors, and industry at large.
  • Ability to comprehend, analyze, and interpret the most complex business documents.
  • Comfortable meeting and engaging with new people. Warm and engaging demeanor. Ability to assess circumstances, empathize and offer help.
  • Apply a high level of attention to detail as well as strong social skills.
  • Requires in-depth knowledge of financial terms and principles. Ability to calculate complex figures. Ability to forecast and prepare budgets. Conducts financial/business analysis including the preparation of reports.
  • Strong communication, problem solving and organizational skills.
  • Proficient with Microsoft Office Suite products. Comfortable with and embracing of new technologies and digital tools. Work in multiple software platforms and learn and retain technical software applications quickly.
  • Ability to work flexible work schedules based on business need.
  • This role requires significant walking and other means of mobility, and standing for extended periods of time. Ability to reach, bend, stoop, push and/or pull and frequently lift up to 35 lbs. and occasionally lift/move up to 50 lbs.

CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. We also provide reasonable accommodations, as needed, throughout the job application process.

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