Meeting & Event Planner – Compass Group North America

Company Name: Compass Group North America
Location:
San Francisco, CA
Type:
Full Time


Job Description:

The Meeting and Events Planner is responsible for coordinating the work of themselves and the workgroup to deliver the highest standards in service and consistently maintaining customer satisfaction, ensuring the use of space is optimized, onsite meeting & event requests are fulfilled in a timely/efficient manner through delivering timely and clear communications/updates and partnering with Accenture Workplace leadership on daily delivery and other initiatives.

Key Responsibilities:

• Coordinate resources to ensure all service areas are appropriately staffed
• Proactive, timely and clear communication to team and leadership, especially alerting team of changes and needs to support successful front desk and floor services functions
• Ensure space optimization practices, tools and processes are updated and operating accurately; conduct quality assurance checks
• Deliver and train white glove service delivery to all; elevated attention to high level guests and meetings; influence and build skills in team members to maintain service standards
• Coordinate day ahead team reviews, and daily activities to ensure timely, accurate completion of tasks
• Heavy anticipation and proactive delivery of all services
• Subject matter expert and EMS administrator responsibilities
• Escalation point for service delivery breakdowns, issues, customer feedback; resolve issues and ensure follow through, engage leadership when necessary
• Perform administrative tasks and provide guidance to team in completion
• Oversee and assist with integration of new team members
• Facilitate/support offsite Accenture events as appropriate, e.g. Rise, Leadership Meetings
• Prepare daily, weekly, and monthly reports and review key metrics
• May serve as point of contact for external vendors/service providers

Preferred Qualifications:

  • Bachelor’s degree preferred but not necessary if candidate has related conference services experience
  • Have a least two years hotel or conference center experience
  • Abreast of industry trends
  • Superior quantitative, oral and written communications and problem-solving/strategizing skills
  • Excellent overall computer skills with advanced knowledge of Excel and PowerPoint
  • Proactive mindset to anticipate and support changes in our business
  • Conformity to the highest standards of personal integrity and ethical behavior
  • Exceptional customer service abilities

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

 

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