Company Name: Accenture
Location: Irving, TX
Type: Full Time
Job Description:
Provide oversight to plan and execute meetings and event experiences for Accenture’s Mobility Meetings & Events team, in an agile, innovative and truly human way, reflecting a customer-obsessed and operationally effective approach. This includes consistently delivering exceptional customer service by fostering an environment of hospitality for Accenture clients, customers and colleagues. Includes event planning, developing and executing meeting and event strategy, vendor and venue procurement, contracting and dealings, provision of meeting planning services/support, managing budgets, attendee registration technology, virtual meeting platform expertise, invoice reconciliation and payments. Manage event delivery and post-event facilitation, technology-related support, compliance and reporting.
Key Responsibilities
- Adapts communication style and response time to consider customer seniority, situation, and support dedicated planning approach
- Provides inputs, manages or assists in the development of overall meeting venue request for proposal, proposal review and executive summary, negotiation and final recommendation in support of overall event objectives
- Works seamlessly with the Mobility organization, Accenture colleagues, and suppliers to ensure connected, consistent, compliant and efficient delivery of services to clients and customers
- Supports, manages or assists with the development and use of metrics/reporting to assess supplier spend and develop relationships to drive maximum savings for Accenture
- Uses technology to manage or support the venue sourcing process
- Coordinate event venue searches and finalize venue contract details, completing necessary procurement processes like deposits, purchase orders, billing and final reconciliation
- Establishes relationships and collaborates with internal, cross-functional teams to ensure consistent delivery of service and resolve all escalations related to venue contracting appropriately
- Uses technology to manage the planning processes for meetings, including meeting registrations, approvals, budget and actual spend, calendars, meeting logistics, attendee registrations etc.
- Assists with creating standard terms and conditions for services providers, benchmark rates and programs to help leadership/team adjust processes or sourced arrangements as appropriate
- Manages relationships and contracts with service providers to deliver value-added services and competitive costs
- Manages events and signs off/approves the completion of procurement processes such as invoice review, deposits, purchase orders, billing and final reconciliation
- Finalizes event details upon event completion including, final data in event technology tool, customer satisfaction and event debrief
- Monitors and manages compliance with existing policy and recommends changes to align with changing business needs
- Communicates policy to Accenture personnel and external suppliers
- Manages and executes on-site delivery of events
- Provides support to communicate policy to Accenture personnel and external suppliers
- Keep knowledge base updated on industry trends and apply new approaches as appropriate
Career Level Expectations
- Requires analysis and solving of complex problems; creates and manages new solutions, leveraging and, where needed, adapting existing methods and procedures
- Requires understanding of the strategic direction set by management as it relates to team goals
- Primary upward interaction is with the Meeting & Events MU Lead and Global Lead; regularly interacts with team, peers and leadership within Accenture
- Current with virtual meeting and attendee registration technology solutions
- Current with industry trends
- Innovative and resourceful; actively seeks opportunities to improve meetings and events
- Identifies and solves issues or escalates through appropriate channels or the Event Lead
Job Qualification
- Minimum of 3 years of event management experience
Preferred Qualifications
- Bachelor’s degree or equivalent
- Certified Meeting Professional (CMP)
- Cvent Event Management Certification
- Deep knowledge of South market venues, with special focus on Dallas and Houston (focus on Texas specifically)
- Cvent Technology Meeting Management
- Cvent Technology Event Management
- Experience in Virtual Meeting platforms, must include MS Teams & MS Teams Live
- Excellent Microsoft Office skills
- Knowledge of the hospitality industry
- Experience with high-touch, complex meetings & events
Professional Skills
- Aptitude for customer service
- Works well under pressure
- Innovative and resourceful
- Accuracy in the completion of received tasks
- Self-starter, with an adeptness for organization
- Excellent oral and written communications skills
- Time and project management
- Work independently, with the ability to seek supervision as needed
- Demonstrated leadership in professional setting; either military or civilian
- Demonstrated teamwork and collaboration in a professional setting; either military or civilian
Equal Employment Opportunity Statement
Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.Accenture is committed to providing veteran employment opportunities to our service men and women.