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Marketing Events Manager – Genesys

Company Name: Genesys
Location
: Indianapolis, IN
Type: Full Time

Job Description:

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Responsible for working effectively with clients, internal teams, industry organizations, and external vendors to flawlessly deliver world-class event programs that drive successful results against established strategic objectives, timelines, and financial goals. Our ideal candidate should thrive under pressure and have a passion for event production and logistics. You must be creative with an eye for detail and be able to get up to speed and execute with a solid sense for the Genesys brand, culture, products, and business strategy.

Key Responsibilities:

  • Responsible for Tier 1 industry event full program management and execution on behalf of Genesys.
  • Workstream leader implementing events and multifaceted projects, including live and virtual events, industry trade shows and special events.
  • Knowledge in conference and trade show project management is essential, from strategy, messaging, design, logistics, vendor management, budget, live and virtual execution to post-event analysis.
  • Contribute to strategic development by identifying, presenting, and working in support of internal stakeholder program objectives and measuring the impact of events against target KPIs.
  • Work along side teams, suppliers, and other contributors through effective project management & collaboration to exceptional levels of execution of all assigned deliverables – on schedule and within budget.
  • Track budget costs throughout a project and communicate scope changes that affect the budget.
  • Gather and track ROI, engagement analytics, and feedback to consistently assess opportunities for improvement.

Requirements:

  • Bachelor’s degree in marketing or related field or 4+ years of experience
  • Experience in demonstrating event/program management best practices.
  • Strong program, project, and time management skills – highly organized, detail-focused, results-driven, accountable with the ability to handle stress and last-minute, urgent requests.
  • Excellent budgeting, negotiation, and vendor management skills
  • Experience working in a dynamic environment and track record of successful execution of multiple events with opposing priorities.
  • Exceptional interpersonal skills; experience developing relationships with internal partners, third-party vendors, and customers.
  • Cross-functional and collaborative mindset
  • Consultative approach to questions, concerns, and issues
  • Motivated, positive attitude and results-oriented
  • Strong written, verbal & presentation skills
  • Ability and willingness to travel and work extended hours on occasions as necessary.

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

$82,900.00 – $162,600.00

Benefits:

  • Medical, Dental, and Vision Insurance.
  • Telehealth coverage
  • Flexible work schedules and work from home opportunities
  • Development and career growth opportunities
  • Open Time Off in addition to 10 paid holidays
  • 401(k) matching program
  • Adoption Assistance
  • Fertility treatments

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

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