Company Name: FIRST
Location: New York, NY (Hybrid)
Type: Full Time
Job Description:
In this capacity, the ideal candidate would represent the FIRST brand while embedded within a Solutions account. FIRST Solutions is the proprietary strategic meetings management model offered by FIRST, which embeds specialist talent into organizations to provide Content, Creative, Digital Technology, Event Management & Delivery, and Data & Insights. The Event Technology Manager will be responsible for the operations of technology, event websites/apps, data management and other analytics. The Event Technology Manager will consistently deliver exceptional service to our clients through excellent project management.
The main duties will be to assist the events team by implementing and supporting new technology platforms, as well as utilizing advanced knowledge of Microsoft Excel to manage invitation lists. This role may also need to provide support to clients needing assistance with their event and meeting coordination. Prior experience in customer service, help desk support or a similar function is beneficial as this person must be comfortable assisting clients over the phone with navigating registration websites and responding to inquiries.
Your Contributions
- Responsible for capacity management and flagging when scalable resources are needed
- Innovating on new technology and how integration will flow between systems
- Reporting (response rates / new implications) and analytics and surveys
- Advises on user experience of all pre-event and onsite registration for both virtual and in-person events
- Implementation and project management of event registration websites, app builds and all technological aspects of our events
- Keep up-to-date on all emerging technologies, popular culture and trends and ensure team members are informed as well
- Assist with recruitment of new team members
- Train other staff on current technology and processes
- Travel domestically and internationally in support of client events
- Database Management: ensure consistency of information and generating lists upon request
- Manage client evaluation communications such as save-the-dates, invitations, registration, confirmations, etc.
- Assist in the development and management of online registration
- Manage relationships with technology suppliers including the negotiation of contracts
- Effectively communicate with internal and external clients over the phone, in person and via e-mail
- Work with event Project Managers/Coordinators on overall program logistics, production, and implementation
- Registration desk flow design and set up
- Database management to ensure consistency of information, accurate data, inputting new data when required and generating lists upon request
- Lead contact for attendee management and technology vendors including pre-event and during execution
- Assist in contacting clients for relevant information
- Respond to ALL client email within same day (even during work travel)
- Create and distribute post event client surveys
- Review and manage any relevant third-party vendor invoice reconciliation e.g. badging / attendee tracking etc
- Coordinate planning and utilisation of the mobile app. May assist with build depending on platform.
- Support other members of the department as needed on ad-hoc projects
- Responsible for all registration collateral and equipment management
- Act as an ambassador for the FIRST brand, leading by example and displaying the company’s core values (Ambition, Creativity, Excellence, Integrity, Teamwork)
What We Are Looking For
- 6+ years of related experience including meeting planning and coordination
- 2+ plus years of related experience with event and registration technology
- Experience with direct reports and managing a team
- Highly motivated, able to work independently
- Exhibit strong work ethic, patience, and a winning attitude
- Flexible and willing to work outside of normal business hours (evenings, weekends) and travel when required to be on-site at events and/or troubleshoot remotely
- Ability to manage multiple projects simultaneously
- Strong proficiency with Microsoft Office – specifically with Excel and PowerPoint
- Strong oral and written communication skills
- Customer focus and approachable demeanour
- Excellent time managements skills
- Independent and critical thinker with keen sense of judgement
- Quick and strategic problem solver
- Cvent proficiency is required
PREFERRED QUALIFICATIONS:
- Proficiency with registration website platforms such as Cvent, Splash, Certain, Aventri, Eventbrite other registration website platforms
- Experience with virtual meeting and event platforms such as Intrado, GlobalMeet / TalkPoint, Zoom, WebEx, SpotMe, Concise Chime or other virtual meeting and event platforms
- Experience in integrating customer relationship management software, such as Marketo, Salesforce, Dealcloud with event registration management systems such as Cvent
- Proficient programming skills such as computer coding (HTML, CSS and/or JavaScript)
ADMINISTRATION & GENERAL:
- Assume responsibility for own environment, ensuring adherence to health and safety policies while having clean smart surroundings
- Work intelligently and ensure that the Team Leader is aware of problems or issues which negatively affect productivity
- Build excellent relations with team through positive communications
- Ensure knowledge is shared within the team to enable them to work smarter and more efficiently
- Work on ad hoc requests as required, typically during quiet times
United States Residents:
The base pay for this position ranges from $70,000 to $100,000. This role is also eligible for an annual discretionary bonus.
FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics.