Company Name: Dexian
Location: New York, NY
Type: Full Time
Job Description:
As Events Management Associate, you will be responsible for managing internal meetings; acting as the single point of contact for the client, engaging event partners as needed and supervising staff to exceed client expectations. The ideal candidate will have excellent problem solving and decision-making skills, work well under pressure and be highly organized. This is an onsite 5 day a week position.
Ability to plan events that can range from 10 to 500 people, with various degrees of complexity. Monitor/manage the project including; creation of project plans and budgets (prepare, manage & reconcile). Ability to lead team working on an event and direct many facets at one time. Collaborate and interact effectively with Firm’s senior management, middle management and customers. Provide strategic input and recommendations to business group on event development. Maintain partnering relationships with internal business partners such as Food Services, Conference -Services, Audio Visual, Security and Facilities. Manage all aspects of events including but not limited to: internal consulting, concept proposal development, site selection via RFP process, vendor negotiation, contract administration (including controlling risks associated with attrition and cancellation), hotel management, air/ground travel, total logistics coordination (menus, setup, decor, audio visual), creative writing for invitation, input on graphic design and website development, printing, registration management, coordination of speakers, giveaways, entertainment, activities, and travel staff.
RESPONSIBILITIES
- Meeting planner at Financial Institutions headquarter location, coordinating high profile meetings and events within designated center
- Manage front desk providing exclusive and memorable service to clientele attending meetings
- Work with internal partners in catering, audio visual and facilities to meet the clients’ expectations
- Provide overall direction, coordination and ongoing evaluation of operations, delegate various meeting and events to team according to skill level
- Assist with staff coverage and day to day projects
- Interact with various levels of senior management and LOB representatives to deliver outstanding service and a first-class experience
- Spot check planning details for all conference meetings, providing feedback and direction
- Ensure implementation of job aids, ensuring standards are followed to maintain high level of customer service
- Ensure maximum utilization of space to achieve yearly utilization goals
- Execute pre-conference and post conference meetings, when applicable
- Gather and analyze metrics monitoring business trends
- Manage mid-year and annual performance review of staff
- Determine training and development points for team
- Drive innovation and present ideas to enhance products/services
QUALIFICATIONS
- 4+ years of experience in 5-star hotels, Event Planning/Management and Food & Beverage with high touch customer service OR Corporate “Conference Services” planning/management background
- Solid Microsoft Office skills (knowledge of EMS booking system)
- Effectively manage guest experience and expectations through a high level of tact and diplomacy
- Highly organized with the ability to multi-task and apply judgment to priority
- Working knowledge of audio visual systems
- Flexibility to deal with a fast-paced, diverse environment
- Must be willing to work flexible shifts covering conference center hours and locations
- Bachelor’s degree or work-related experience
Dexian/Digital Intelligence Systems, LLC (DISYS) is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.