Event Operations Manager – Patron Technology

Company Name: Patron Technology
Location:
Philadelphia, PA
Type:
Full Time

Job Description:

Patron Technology empowers event organizers to take control of their entire event experience with our technology solution. Using our powerful ticketing, experiential marketing, mobile apps, and cashless products, organizers transform how audiences experience their events, drive nonstop engagement, and reach new audiences around the world. That’s why iconic brands like New York Comic Con, Coachella, Museum of Ice Cream, the National Hockey League (NHL), and Dreamforce use our suite of integrated event technology to power their events.

We are looking for a seasoned event professional with a passion for live entertainment to join our growing Event Operations department. Our Event Operations team manages the preparation and deployment of all Patron Technology products on site at live events across the world. As an Event Operations Manager you will work across multiple departments to ensure that our clients are set up for success at the final stage of every project, and you’ll be responsible for executing the successful roll out of our technology on the ground at events. If you love to work live events, have a passion for organization, and thrive in a fast paced environment come join our Event Ops team.

As an Event Operations Manager, you will :

  • Manage a portfolio of events and execute on site deployments for Patron Technology (approx. 25 events per year)
  • Work independently and creatively to deliver exceptional client service
  • Be proficient with the hardware and software applications that Patron Technology uses to execute live events. Maintain an expert level proficiency in at least two (2) products. Understand product integrations
  • Create and manage budgets for each event you manage; ensure costs are projected correctly and exceptions are properly noted
  • Provide escalation support to Client Support team for clients requiring assistance with event operations software and hardware
  • Perform remote system maintenance and upgrade procedures
  • Perform system QA and testing
  • Publish and maintain system technical documentation
  • Travel in support of your team’s events and ensure that on site operations meet Patron Technology’s high standards
  • Represent Patron Technology and all PT products when on site
  • Engage with Product to participate in development and QA testing for on-site applications
  • Collaborate with Account Managers, Implementation Managers, and Client Support to create operations plans, including events where we don’t have staff on site
  • Stay up to date on new event technology, and ensure Patron Technology is constantly evolving our hardware to stay ahead of industry standards
  • Work in cross-department environments to guarantee that software development aligns with the on-site goals of our operations team
  • Be willing and able to travel to support events during busy parts of the year, including weekends and some holidays
  • Support operations team initiatives (in-office) as requested

EXPERIENCE & SKILLS:

  • H.S. diploma or equivalent required, Bachelor’s degree preferred
  • 1-3 years of experience in event production, or live event planning required
  • Familiarity and comfort reading and understanding contracts
  • Strong technical and IT skills
    • 2 years of experience with on site or remote client technical support required
    • 2 years of experience with IP networking and protocol support preferred
  • Strong operations skills, including installation, troubleshooting, and support of on-site hardware and networking installations
  • Solid understanding of how to navigate both Android and iOS products
  • Highly organized and detail oriented, able to foresee operational issues before they occur
  • Strong professional communication skills, ability to confidently interact with clients and professionals of all backgrounds
  • Ability to self-start and complete tasks independently
  • Must be able to lift 100lbs, work outdoors, and should expect instances of long hours to occur regularly
  • Expect to travel approximately 60% of the year
  • Be an expert at traveling and working from unique environments while on the go
  • Passport required
  • Possess a passion for creating live event experiences with an eye for improving the customer experience

BENEFITS:

We offer medical, dental, vision, generous PTO, paid parental leave (following 12 months of continuous employment), and more.