Event Manager – Hornblower Cruises & Events

Company Name: Hornblower Cruises & Events
Location:
New York, NY
Type:
Full Time


Job Description:

The Event Manager will supervise the Food & Beverage operations on the Hornblower vessels.  Working closely with the Culinary Crew, F & B Director and Service Crew, the Event Manager ensures the guest’s experience exceeds their expectations. The successful candidate will be a professional, energetic, self-motivated, team player with a strong customer service focus. This is a great opportunity for those interested in advancing their career in the hospitality industry. Day, evening, weekend, and holiday shifts are available.   We are a quality hospitality organization that serves the public year round.  Weekends and holidays may be required. A flexible schedule is a must.

Position Specific Responsibilities:

  • Assign, direct, supervise, train, and manage staff in their work duties
  • Move throughout the vessel to monitor and take corrective action to ensure food quality and service standards are met
  • Regularly review and evaluate the degree of customer satisfaction of the passengers
  • Resolve guest disputes
  • Responsible for all shift meetings & floor plan details
  • Ensure sanitation & safety standards and place order for inventory accordingly
  • Make schedule changes as necessary
  • Perform additional duties as directed by Director of F&B and Senior Management

Desired Background:

  • Minimum of 3 years’ experience in Food & Beverage
  • Minimum of 1-year supervision/management of Food & Beverage staff
  • Strong knowledge of restaurant operations including foods, beverages, supervisory aspects, service techniques and guest interaction
  • Strong organizational and communication skills
  • Ability to multi-task in a fast-paced environment

 

Hornblower is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law. Additionally, Hornblower participates in the E-Verify program in certain locations.

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