Customer Experience & Events Product Marketing – Senior Associate – JPMorgan Chase & Co

Company Name: JPMorgan Chase & Co
Location
: Wilmington, DE
Type: Full Time

Job Description:

This Marketing Sr. Associate will be responsible for having an in-depth understanding of current Cardmember experiences across all Chase Marriott products. They will be responsible for leading an annual event strategy planning process, produce, market and execute impactful Cardmember events in collaboration with Marriott and our agency partners. They will have be passion for creating unforgettable experiences that reinforce the Marriott and Chase brands, and Cardmember value. They will also be responsible for securing and managing the events budget. The individual will have responsibility for all elements of servicing Chase Marriott products. This person will work collaboratively with cross-functional teams including Servicing, Operations, and Readiness to execute customer communications, training materials, and procedures. The individual will also work as part of the Cross Partner Experience team to improve the customer experience for all Chase Marriott products. They will be responsible for analyzing and reporting on customer service delivery and reactive retention performance. Finally, this individual will be responsible for customer satisfaction insights through “voice of customer” inputs, synthesizing and sharing those insights to ensure the Marriott card team and the partner are in-tune with our Cardmembers. They will identify and prioritize and champion opportunities for ongoing customer experience improvements.

Qualifications

  • 3-5 years of work experience required
  • Bachelor’s Degree required
  • Must be able to travel 25-30% of the time

Ideal Candidates Would

  • Possess a customer-obsessed mindset to ensure delivery of exceptional customer experiences
  • Be an analytical marketer with solutions-oriented mindset and creative problem solving
  • Have experience attending and creating impactful events in personal and/or professional capacity
  • Be results-oriented with attention to detail and bias towards action
  • Have a focus on operational excellence
  • Have excellent verbal/written communication and strong presentation skills
  • Be collaborative with solid project management skills
  • Be a self-starter with a drive for results, effective at prioritizing and managing multiple initiatives concurrently
  • Prior experience with events marketing, hospitality or customer experience is ideal

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the “WELL Health-Safety Rating” for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. These requirements may include sharing information in the firm’s vaccine record tool, vaccination or regular testing, mask wearing, social distancing and daily health checks. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests.

Equal Opportunity Employer/Disability/Veterans