Creative Event Manager – JLL

Company Name: JLL
Washington, DC
Full Time

Job Description:

If you’re looking to step up your career, JLL is the perfect professional home. With us, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections and be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions—join us at JLL!

The Community Manager’s main duty is to create and manage programming at an office property to enhance the experience for tenants and visitors in order to create a sense of community on the property. The chosen candidate will greet guests in the lobby and assist the client with tenant relations and billing.

Another goal for this position is to provide exemplary concierge services for tenants and building management by serving as an informational resource for the property – arranging events, meetings, services, gifts and reservations. The Community Manager is also responsible for accurate reports detailing client requests and billing of services to the tenants and client.

Job Duties

  • Coordinate regular programming including but not limited to themed events, lunch and learns, conveniences, entertainment, philanthropy, and brand activations for the building and individual companies
  • Manage property amenity spaces including tenant lounge, conference center, outdoor space, and other common areas
  • Plan and maintain the property programming budget
  • Partner with fitness providers for health and wellness programming
  • Create marketing collateral for property programming and events using property specific branding
  • Partner with onsite and local retailers and dining establishments to highlight promotions
  • Assist the property management and leasing teams in tours, welcome collateral, and events for new tenants
  • Maintain the admin portal of property app, including conference center reservations, building events, and local information, where applicable
  • Manage the property social media pages
  • Write and design eblasts and monthly newsletter to tenants who have opted into the service regarding events occurring in the building and around the local area
  • Act as a building ambassador, including maintaining a welcoming presence in public spaces during high traffic times and during events
  • Respond to in-person, phone and email requests from tenants providing guidance and information to tenants in a timely manner
  • Knowledgeable of local and trending events, attractions, restaurants, hotels, tours and transportation options in the surrounding area, helping to coordinate reservations and tickets
  • Negotiate contracts with area vendors for best prices and services
  • Provide detailed reporting of events, conference center bookings, social media engagement and building app usage to the client
  • Provide timely and accurate reporting to the finance department to ensure accurate billing of services to clients
  • Other concierge and tenant services representative related requests, as needed

Skills And Aptitudes

  • Experienced marketing and event planning
  • Independent thinking and self-starter
  • Ability to host and engage tenants and visitors to participate in events and programming
  • Possesses foresight to organize event logistics up to 1000 attendees
  • Eye for clean, concise marketing collateral
  • Superior knowledge of local area cultural, dining, and entertainment venues, and ability to match client and tenant desires to the appropriate venue
  • Able to multi-task in a fast-paced environment, accommodating and communicating to a broad range of clientele with varied needs
  • Able to think quickly and efficiently when confronted with a client or tenant request
  • Motivated self-starter who is able to work with minimal supervision
  • Creative problem solver
  • Great time management
  • Proactive, approachable and solution-focused
  • Professional demeanor and appearance
  • Strong planning and organizational skills
  • Excellent interpersonal and communication skills
  • Commitment to company values
  • Knowledgeable on Microsoft Office, iOS functions, marketing or graphic design software, and digital technology

Education And Experience

  • Bachelor’s Degree or equivalent work experience
  • At least three years’ experience in marketing and event planning, including VIP guest service
  • Previous concierge or VIP retail experience highly-preferred
  • Expert-level knowledge of the local area, including current dining, retail, and entertainment trends

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process